Policies & Procedures

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Lessons are held Monday through Friday, in 10-15-minute time slots. 

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Program completion can be expected on average within 4-6 weeks.   

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When reserving your time slot please know that you are paying to reserve that time not for your attendance.There are no credits for missed lessons.

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If your child is sick and cannot attend lessons, please notify us as soon as possible. For the safety of our students and instructors, children must be fever/symptom free (without medication) for at least 24 hours before returning to lessons. 

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Any missed lessons we will attempt to make up if we have open availability, as long as communicated in advance to us. 

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Any weather-related cancelled lessons credits are as follows:

  1. The first lesson cancelled in one week no credit
  2. The second lesson cancelled in one week 100% credit
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We will be closed during the following holidays: New Year’s Day, Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.  

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All Children under the age of three or who have not been potty trained for longer than 6 months must wear both must wear both disposable & reusable swim diapers. If both are not on at time of lesson, the lesson will be unable to occur. 
There is no exception to this rule.
 

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If your child has an accident in the pool and is contained in the diaper, upon you realizing this you must notify your swim instructor immediately. 

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All swim diapers must fit appropriately. There is a “Two Finger Rule” for swim diapers, if you can put more than two fingers between the leg of the child and the diaper it is not a proper fit. If you cannot than it is a proper fit.

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Please do NOT wring out reusable diapers into the pool. You can use the restroom or the exterior of the pool.

 

questions?