Policies & Procedures
Lessons are held Monday through Friday, in 10-15-minute time slots.
Program completion can be expected on average within 4-6 weeks.
When reserving your time slot please know that you are paying to reserve that time not for your attendance.There are no credits for missed lessons.
If your child is sick and cannot attend lessons, please notify us as soon as possible. For the safety of our students and instructors, children must be fever/symptom free (without medication) for at least 24 hours before returning to lessons.
Any missed lessons we will attempt to make up if we have open availability, as long as communicated in advance to us.
Any weather-related cancelled lessons credits are as follows:
- The first lesson cancelled in one week no credit
- The second lesson cancelled in one week 100% credit
We will be closed during the following holidays: New Year’s Day, Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
All Children under the age of three or who have not been potty trained for longer than 6 months must wear both must wear both disposable & reusable swim diapers. If both are not on at time of lesson, the lesson will be unable to occur.
There is no exception to this rule.
If your child has an accident in the pool and is contained in the diaper, upon you realizing this you must notify your swim instructor immediately.
All swim diapers must fit appropriately. There is a “Two Finger Rule” for swim diapers, if you can put more than two fingers between the leg of the child and the diaper it is not a proper fit. If you cannot than it is a proper fit.
Please do NOT wring out reusable diapers into the pool. You can use the restroom or the exterior of the pool.